What steps can I take to troubleshoot Prime Video error 2063 on a smart TV?

By: USER3768
30 Agustus 2025 Support 5 minutes
4.5
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Question

Grade: Education Subject: Support
What steps can I take to troubleshoot Prime Video error 2063 on a smart TV?
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Best Answer
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For smart TVs, try restarting the TV and your router. Clear the Prime Video app cache (usually in the TV's settings under Apps). Update the Prime Video app and the TV's firmware. If possible, try a wired Ethernet connection instead of Wi-Fi to rule out Wi-Fi issues.
Answered on 30 Agustus 2025

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