If Error 61.00.00 persists after a power cycle and firmware update, what should be my next step?

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Grade: Education Subject: Support
If Error 61.00.00 persists after a power cycle and firmware update, what should be my next step?
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If the error persists, it might indicate a hardware failure. The next step would be to check for loose internal connections, particularly those to the formatter board. If you're comfortable, you can open the printer and reseat these connections. If not, professional service may be required.