My Canon Pixma MG2570 is showing an error that a cartridge is not recognized, even though it's brand new. What can I do?

If a new cartridge isn't recognized, try these steps: first, ensure the cartridge is compatible with the MG2570 (PG-745/CL-746 or PG-445/CL-446 depending on your region). Remove the cartridge and inspect it for any damage. Clean the gold contacts on both the cartridge and inside the printer with a lint-free cloth. Reinstall the cartridge firmly. You may need to restart the printer. If the problem continues, the cartridge may be faulty and needs replacement.