What information should I provide when contacting Canon support for a 5B00 error?

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Grade: Education Subject: Support
What information should I provide when contacting Canon support for a 5B00 error?
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Include the exact model number of your Canon G3000 series printer, the operating system of your computer (Windows, macOS, etc.), the steps you've already taken to troubleshoot the error, and a detailed description of when the error occurs.