When reporting a 404 error, include the movie title, the date and time you encountered the error, the device you were using (e.g., smart TV, phone, computer), and the OTT platform you were accessing. Screenshots of the error message can also be helpful.

By: USER4567
28 Agustus 2025 Support 5 minutes
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Question

Grade: Education Subject: Support
When reporting a 404 error, include the movie title, the date and time you encountered the error, the device you were using (e.g., smart TV, phone, computer), and the OTT platform you were accessing. Screenshots of the error message can also be helpful.
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Providing detailed information helps the support team quickly diagnose and resolve the issue. Be specific about the movie, device, and time of the error.
Answered on 28 Agustus 2025

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